Car Hiring Conditions

WHY BOOK WITH US? • No pre-payment or deposits needed, you only pay when you pick up your car hire • Our car hire rates include all insurance charges, taxes and location surcharges • Everything is specified, no surprises when you pick-up your car • We only use reputable car rental companies WHAT IF I GET A CHEAPER QUOTE? Before accepting another quote kindly give us the opportunity to try to match or better it! VALIDITY: The car rental rates are subject to change and availability until we confirm a booking. The rates are valid for for rentals starting before 1 November 2008. Car Rental Rates Include: • INTERNATIONAL VISITORS: Zero Excess on Super Cover and Standard Excess on Standard Cover: • SOUTH AFRICAN RESIDENTS: Low Excess on Super Cover • Personal Accident Insurance • Unlimited kilometers except for the first three days where the kilometers are limited to 300km per day for South African Residents • All Airport and Location Surcharges • Value Added Tax at 14% • Tourism Levy • Booklet with maps and info • Water and under carriage damage to vehicles on Super Cover • Damages to windscreens, tires, rims and hubcaps on Super Cover Car Rental Rates Exclude: • R40-R45 contract fee per rental • Fuel • Refundable liability excess deposit depending on vehicle category and insurance cover • Refundable rental deposit of R1000-R2000 for fuel and possible extras. • Charges for excess kilometers if more than 300km are driven per day for the first three days by South African residents • Water and under carriage damage to vehicles on Standard Cover • Damages to windscreens, tires, rims and hubcaps on Standard Cover • R550 administration fee for handling traffic offences, damage or theft claims • R220 administration fee for handling any traffic offences, damage or theft claims Optional car rental services / charges not included: • R220 per additional driver per rental • R155 daily young driver surcharge for drivers below 23yrs • R450 per child / baby seat per rental (0-5 years) • R750 per second spare wheel (sixth wheel) • R235 charge for delivery or collection within office hours (R400 for after hours, weekends and holidays) for vehicles delivered or collected in a 25km radius from the nearest rental branch. • R235 charge for delivery or collection outside a 25 km radius. An additional R9.00 per km will be charged for deliveries or collections that are outside a 25km radius of the rental branch. • R550 non-refundable fee for rentals crossing into Botswana, Namibia, Lesotho and Swaziland • R1300 non-refundable fee for rentals crossing into Mozambique and Zambia • Extension rates, which are available on request One way rental fees not included: • Within South Africa and Swaziland: R750 and R800 respectively. • South Africa to Namibia: R5000 • South Africa to Gaberone (Botswana): R1000 • No one-way rentals are possible to Zambia, Angola, Zimbabwe and Mozambique. CAR HIRE CONDITIONS: Car Rental Services merely act as agents for various rental companies. Your car hire is subject to the below terms and conditions which are subject to change without prior notice. By making a reservation with Car Rental Services you are agreeing to these conditions. When picking-up your car you will also have to sign the car rental company's standard rental agreement. All car rental rates are subject to availability at the time of Car Rental Services making the reservation with the car rental company. The daily rates are calculated strictly in cycles of 24 hours from time of pick-up to the time of drop-off. An extra day will be charged if the vehicle is returned late. Reservation procedure: • Reservations can be placed telephonically, via email or fax. • Please note that we are not liable for any disputes arising from telephonic reservations. • After having received your car rental reservation request we will book your vehicle with the car rental company • Once your reservation has been confirmed we will send you a confirmation voucher with the car rental details. • Please note that although we can request a specific vehicle model in a given category we can at no time guarantee the availability of such a model. Vehicle pick-up and payment procedure: • At the pick-up location you have to present the confirmation voucher together with your driver’s license, ID or passport and credit card. • Any additional drivers must also present their driver’s licenses and ID’s or passport documents. • Everything is payable directly to the rental company when picking up your car. No pre-payment is needed. • At the start of the rental, the rental branch will put onto the renter’s credit card a hold consisting of the total rental amount and the refundable excess and fuel deposits. Please make sure you have enough funds available on your credit card at the start of the rental to cover all costs and refundable deposits. • The rental branches ONLY accept CREDIT CARDS. Debit cards, cash or cheques are NOT accepted. • Extension fees are charged at a surcharge of 25% on the daily rental rate if you extend directly with the car rental company and not with us. • All excluded charges are subject to change without prior notice Cancellations, changes and extensions: All changes, extensions and cancellations have to be done with Car Rental Services by contacting us during our office hours (Mon to Fri from 7.30 to 17.30 and Sat from 8.00 until 13.00). A penalty fee of R250 is payable to us should you not pick up your car (no show). Driving requirements and minimum age: A valid, unendorsed license is required. If the license is not written in English you need to have a valid international license. The minimum age for drivers is 21 years, there is no maximum age. If you are younger than 23 you can drive a rental vehicle, provided you have had an unendorsed license for more than two years. A young driver surcharge is payable directly to the rental company for each driver under the age of 23 years. Insurance cover: The insurance covers you against damage and theft. In case of any damage or theft your excess liability is limited to the amount stipulated, depending on the vehicle category rented. The personal accident insurance covers you collectively up to R25000 for disability, death and up to R2500 for medical. More details are available on request from the rental branches. Third party cover is included up to €100 million. Factors that could negate all insurance cover: * Gross or Criminal negligence * No other vehicle involved in the collision unless exceptional circumstances apply * Unauthorised drivers – i.e. names of additional drivers not listed on the rental agreement. * Not obtaining authorisation from the rental company to extend the rental * Not reporting damage to the rental company immediately * Not adhering to traffic, road and driving rules and regulations * Driving under the influence of alcohol or any illegal substances * Unsuitable driving or road conditions * Unauthorised cross border rentals * Not being able to produce keys in case of theft unless exceptional circumstances apply * Not reporting exact details of the last known location of the vehicle prior to theft * Not reporting the loss to the rental company within 6 hours. Cross border car hire: You must notify Car Rental Services at the time of reservation if you intend to travel across the border. All vehicle categories are allowed into Botswana, Lesotho, Namibia and Swaziland. Only vehicle categories J, A, T, B, C, D and F are allowed into Zambia and Mozambique. In addition, international passport holders are permitted to cross into Mozambique and Zambia with vehicle categories W, V, S & E. No vehicles are allowed into Angola and Zimbabwe. A non-refundable fee of R550 will be levied for vehicles passing into Botswana, Swaziland, Lesotho and Namibia. The fee for entering Zambia and Mozambique is R1300. The car rental company will issue cross border permits for each country you plan to enter. In case of damage or theft occurring outside of South Africa, an additional excess liability of R7500 will be added to your South African excess liability. The additional excess liability will also be taken as a refundable deposit at the start of your rental, please make sure that you have enough funds available on your credit card. Further insurance and cross border charges may apply for certain vehicle groups. Neither we, nor the rental company can be held responsible if a renter is refused entry into another country. Any Cross Border Charges are settled directly at the border. After the rental, all cross border documentation is to be left in the glove compartment or handed to a car rental representative. A penalty fee may be levied if the documentation is not produced or found.